Refund Policy

Our pricing is designed to align our incentives with your outcomes, so the risk of paying for work that isn't delivered is low by design. This policy explains how refunds and cancellations work for each engagement model. The specific terms of your signed agreement take precedence over this summary.

Sprint-based engagements

Sprints are billed at a fixed weekly rate with committed features. Our core commitment is straightforward: if we don't ship the agreed features for a sprint, you don't pay for that sprint. You can stop after any sprint, so you are never locked into work that isn't delivering value.

Fixed-cost engagements

Fixed-cost projects are billed against agreed milestones. Fees for completed and accepted milestones are non-refundable, as the work has been delivered. Amounts paid in advance for work not yet started may be refundable, less any costs already incurred, as set out in your agreement.

Dedicated / hourly engagements

Dedicated team and hourly engagements are billed in arrears for time actually worked, with transparent time tracking. Because you only pay for time already delivered, refunds are generally not applicable; you can adjust scope or end the engagement under the notice terms in your agreement.

Requesting a refund

If you believe a refund is due, contact us at diyanshu@speedailabs.com with your engagement details and we will review it promptly and fairly in line with your agreement and this policy.